In the bustling world of digital entertainment, Amazon Prime Video stands out as a cornerstone, offering a vast collection of movies, TV shows, and exclusive content that caters to a diverse audience. However, like any technology-dependent service, it is not immune to glitches and disruptions. Many users occasionally face the frustrating reality of Amazon Prime Video not working. Whether it’s a movie night or a binge-watching session, these disruptions can quickly dampen the excitement.

Amazon Prime Video Not Working

Common issues range from streaming disruptions to login problems, each presenting a unique challenge to viewers. Users might encounter messages like Amazon Prime Video is not working or experience persistent buffering that detracts from the seamless viewing experience Amazon strives to provide. Additionally, there are times when Amazon Prime Video does not work due to connectivity issues or because the app itself needs an update.

The purpose of this blog is to delve into these common disruptions and offer practical solutions and troubleshooting steps. Whether you are faced with an error message stating Amazon Prime Video does not work or just general playback issues, we aim to equip you with the knowledge and tools to restore your viewing experience swiftly. By addressing these challenges head-on, we hope to minimize your downtime and maximize your enjoyment of all the content Amazon Prime Video has to offer.

Common Amazon Prime Video Issues

Amazon Prime Video, a leading streaming service, often encounters various technical hitches that can hinder the viewer experience. Understanding these Amazon Prime Video issues can help users troubleshoot problems effectively, ensuring uninterrupted streaming enjoyment. Here, we explore some of the most frequent challenges faced by users.

  • Amazon Prime Video Error Codes:

    Encountering error codes can be perplexing. These codes are critical clues indicating specific Amazon Prime Video problems. For instance:

    • Amazon Prime Video Error 7031:

      This is a common error, particularly when streaming on a browser, often due to server connectivity issues on Amazon’s side.

    • Amazon Prime Video Error 5005:

      Usually related to Amazon Prime Video not working during login attempts, indicating account or authentication issues.

    • Amazon Prime Video Error 1007:

      This error of Amazon Prime video not working occurs when you are trying to see the content that is not available in your current location

  • Amazon Prime Video Buffering and Loading Issues:

    Buffering and loading delays are among the top Prime Video issues. Several factors can contribute to these problems, including slow internet speeds, heavy network traffic, or outdated streaming devices. Ensuring a robust and fast internet connection can mitigate these issues significantly. If you still face the issue, you can read our in-depth blog on Amazon Prime Streaming Issues and get the desired solution to start streaming smoothly again.

    Common Amazon Prime Video Issues

  • Amazon Prime Audio/Video Sync Problems:

    Audio/video sync problems are a frequent annoyance where the video playback does not match the audio output. This Amazon video problem can stem from a corrupted data stream or an issue with the device’s processing power. Resetting the stream or checking device settings for audio enhancements can often resolve sync issues.

  • Amazon Prime Video App Crashes:

    App crash is a critical Amazon video issue that can occur due to insufficient memory, outdated app versions, or conflicts with other software on the device. Keeping your app updated and ensuring your device has enough free memory can help prevent crashes.

  • Device Compatibility for Amazon Prime Video:

    Device compatibility issues can cause messages like Amazon Prime Video does not work. Not all devices support the latest version of the Prime Video app due to hardware limitations or outdated operating systems. Checking the compatibility of your device with the latest app requirements can save time and frustration.

Recognizing these Amazon Prime Video issues and understanding their origins is the first step towards solving these issues and ensuring a smooth streaming experience. Whether it’s an error message saying Amazon Prime Video is not working or a more obscure technical glitch, the right knowledge can empower users to fix issues quickly and get back to enjoying their favorite content.

Basic Steps for Troubleshooting Prime Video

When encountering issues like Amazon Prime video is not working, there are several basic troubleshooting steps you can try to potentially fix the problem. These steps are crucial for maintaining an optimal streaming experience on Amazon Prime Video.

  • Checking Internet Connection for Amazon Prime Video:

    A steady and fast internet connection is fundamental for streaming content without interruptions. If Amazon Prime Video is not working, the initial step should be to check your internet speed. Services like Amazon Prime Video typically require a minimum of 5 Mbps for HD quality and more for 4K streaming. If the speed of your internet is less than this, you may experience buffering and loading issues.Basic Steps for Troubleshooting Prime Video

  • Restarting Devices to make Amazon Prime Video work:

    Sometimes, the simplest solution to address a problem when Amazon Prime video does not work is to restart your device. This action can clear temporary conflicts within the operating system or apps. Whether it’s a smart TV, computer, or mobile device, a quick reboot can refresh the system’s memory and potentially fix minor glitches preventing the app from functioning correctly.

  • Updating the Amazon Prime Video App:

    Running the most recent version of Amazon Prime Video app is important as updates often contain fixes for bugs that could cause the app to crash or malfunction. Look at your device’s app store for any available updates and install them. Regular updates make sure that you have the latest features and security patches, helping to keep Prime Video not working issues at bay.

  • Clearing Cache and Data of Amazon Prime Video App:

    Over time, the Amazon Prime Video app can accumulate a lot of temporary data and cache, which might lead to performance issues such as sluggishness or errors like Amazon Prime Video does not work. Clearing the cache and data can often refresh the app’s environment:

    • Android Devices:

      Go to Settings > Apps > Amazon Prime Video > Storage > Clear Cache and Clear Data.

    • iOS Devices:

      Since iOS does not allow direct clearing of cache and data, uninstalling and reinstalling the app is recommended.

    • Web Browsers:

      Clear the browser cache through the settings or preferences menu.

  • Reinstalling Amazon Prime Video App:

    If all else fails and still your Amazon Prime Video does not work, reinstalling the app might be necessary. Uninstall the app from your device, and then download and install it again from the app store. This process can resolve deeper issues related to corrupted installation files or prolonged incompatibility between the app and the device’s operating system.

By following these basic troubleshooting steps, most common issues like Amazon Prime is not working can be sorted quickly, allowing you to return to enjoy your favorite series and movies on Amazon Prime Video without significant downtime.

Advanced Steps for Troubleshooting Prime Video

For those who have navigated the basic troubleshooting steps without resolving their streaming issues, there are more advanced techniques that can be used to tackle persistent problems with Amazon Prime Video. These methods address deeper network settings that could be causing Amazon Prime Video not to work.

Advanced Steps for Troubleshooting Prime Video

  • DNS Settings Adjustment of Amazon Prime Video:

    Domain Name System (DNS) is responsible for converting human-readable website names into IP addresses. Sometimes, the default DNS provided by your Internet Service Provider (ISP) may not be the quickest or most reliable for streaming services like Amazon Prime Video. Adjusting your DNS settings to a public DNS like Google DNS or OpenDNS can enhance your streaming quality and might resolve issues where Amazon Prime Video does not work effectively:

    • Google DNS:

      Preferred (, Alternate (

    • OpenDNS:

      Preferred (, Alternate ( Changing DNS settings can be done in the network settings of your device or router.

  • VPN Issues with Amazon Prime Video:

    Using a Virtual Private Network (VPN) can sometimes affect streaming performance or accessibility, particularly with services like Amazon Prime Video that have geographical restrictions. If you encounter an error that Amazon Prime Video is not working while using a VPN, try disabling the VPN to see if access is restored. If you need to use a VPN, ensure it is a reputable service that supports streaming with sufficient speed and reliability.

  • Firewall and Network Restrictions:

    Firewalls and network administrative settings can sometimes block certain traffic, preventing Amazon Prime Video from connecting to its servers effectively. This is common in business or educational network environments. To troubleshoot this:

    • Ensure that streaming services are allowed through the firewall settings.
    • Check if your network has restrictions that might block media streaming.
    • Contact your network administrator if you are unsure about configured restrictions.

These advanced techniques delve deeper into the network and system settings to resolve complex issues identified during Amazon Prime Video troubleshooting. By adjusting DNS settings, addressing VPN-related issues, and ensuring no restrictive firewall settings are in place, you can potentially overcome problems that prevent Amazon Prime Video from working properly, ensuring a smooth and enjoyable streaming experience.

Preventative Measures to Avoid Amazon Prime Video Not Working

Maintaining a seamless streaming experience on Amazon Prime Video involves proactive steps to ensure that issues such as Amazon Prime Video is not working  are minimized. Here are some essential preventative measures and best practices to help avoid common Amazon Prime Video problems before they disrupt your streaming enjoyment.

Preventative Measures to Avoid Amazon Prime Video Not Working

  • Regular Updates Amazon Prime Video App:

    Regularly updating your devices and applications is crucial in preventing Amazon Prime Video problems. Developers often release updates that fix bugs, improve functionality, and patch security vulnerabilities that could impact how well Amazon Prime Video works. Ensure that your streaming devices, the Amazon Prime Video app, and related software are always up to date to avoid issues where Amazon Prime Video does not work.

  • Optimal Settings for Streaming Amazon Prime Video:

    Optimizing device settings can greatly enhance your streaming experience and prevent scenarios where Amazon Prime Video is not working. Adjusting your video quality settings to suit your internet speed can help if Amazon Prime Video does not work Also, fine-tuning audio and battery usage settings on your device ensures that Amazon Prime Video runs efficiently without unnecessary interruptions.

  • Network Optimization:

    A robust home network is essential to avoid common Amazon Prime Video problems like buffering or poor video quality. Here are some tips to optimize your network for streaming:

  • Upgrade Your Router:

    Using a modern router can solve many problems related to Amazon Prime Video not working due to outdated hardware.

    • Strategic Router Placement:

      Ensure your router is centrally located and away from obstructions to improve connectivity and reduce issues where Amazon Prime Video does not work.

    • Ethernet Over Wi-Fi:

      For a more reliable connection, connect your device directly to the router with an Ethernet cable to minimize the chance of Amazon Prime Video not working.

    • Manage Bandwidth Usage:

      Limit the number of active devices on your network during streaming times to prevent Amazon Prime Video problems due to bandwidth congestion.

Implementing these preventative measures and staying informed through educational resources can drastically decrease the likelihood of encountering disruptive Amazon Prime Video issues. This proactive approach ensures that your streaming experience remains high-quality and uninterrupted.


Q. Why is Amazon Prime Video not working on my device?

  • A. If Amazon Prime Video is not working, it could be due to various reasons such as poor internet connection, outdated app versions, or device compatibility issues. Try checking your internet speed, updating the app, or restarting your device as initial troubleshooting steps.

Q. What should I do if I encounter Amazon Prime Video loading problems?

  • A. If you experience Amazon Prime Video not loading, make sure that your internet connection is stable and meets the minimum speed requirements. Additionally, clearing the app’s cache or adjusting your DNS settings might help resolve the problem.

Q. How can I fix error codes on Amazon Prime Video?

  • A. Error codes can indicate specific Amazon Prime Video problems. Refer to Amazon’s Help section for the specific error code you’re encountering or try general troubleshooting steps like restarting your app or device.

Q. Why does Amazon Prime Video keep crashing on my smartphone?

  • A. If Amazon Prime Video keeps crashing, it might be due to insufficient storage or conflicts with other apps. Try clearing cache, ensuring ample storage space, or reinstalling the Amazon Prime Video app.

Q. What are the common Amazon Prime Video issues today?

  • A. Common Amazon Prime Video issues today include connectivity problems, audio/video sync errors, and frequent app crashes. Regular app updates and maintaining optimal network settings can help minimize these issues.

Q. How can I improve Amazon Prime Video streaming quality?

  • A. To improve streaming quality, ensure that you are connected to a stable and fast internet connection. Adjusting the video quality settings directly in the app or upgrading your home network equipment can also enhance your viewing experience.

Q. Why is Amazon Prime Video not playing audio or video correctly?

  • A. Audio or video issues in Amazon Prime Video may be due to outdated app versions, incorrect audio settings, or device incompatibilities. Check for any available updates for your device or the Amazon Prime Video app and review your device’s audio settings.

Q. What to do when Prime Video won’t load on my TV?

  • A. If Prime Video won’t load on your TV, check your device’s internet connection, restart your TV, and ensure that the Amazon Prime Video app is up to date. If the issue sustains, try reinstalling the app.

Q. Can network restrictions affect how Amazon Prime Video operates?

  • A. Yes, network restrictions can significantly impact how Amazon Prime Video operates. Ensure that streaming services aren’t blocked by your network’s firewall settings or by bandwidth restrictions, especially in shared networks like those in offices or schools.

Q. Why won’t Prime Video play despite a good internet connection?

  • A. If Prime Video won’t play despite having a good internet connection, there might be issues with your device’s configuration or with Amazon’s servers. Try troubleshooting steps such as clearing the app’s cache or checking for service outages.


In this blog, we have navigated through a variety of solutions and preventative measures to tackle and avoid the common issue where Amazon Prime Video does not work. We’ve addressed everything from basic troubleshooting steps like checking your internet connection and updating the Amazon Prime Video app, to more advanced tactics involving DNS settings adjustments and network optimizations. Each of these strategies is aimed at resolving different factors of Amazon Prime Video problems today.

We understand how frustrating it can be when Amazon Prime does not work and disrupts your streaming experience. That’s why we emphasize the importance of trying out these troubleshooting steps before seeking further help. Often, simple measures such as restarting your device or clearing the app’s cache can resolve the issue of Amazon Prime Video not loading without the need to contact support.

Moreover, the community of users can be a great resource. If you’ve encountered an issue like Prime Video not loading or any other Amazon Prime Video issues, sharing your experiences could greatly assist others facing similar problems. In conclusion, remember that maintaining your devices and network settings according to the best practices outlined can greatly minimize the frequency and seriousness of issues where Amazon Prime Video does not work. Let’s keep our streaming experiences smooth and enjoyable by applying these tips and sharing our knowledge.

To know more about Amazon Prime Video Not Working and other issues and solutions, visit our Amazon Prime Video Support Page.

  1. Why is Amazon Prime Video not working on my device even though I have a strong and stable internet connection? What steps should I take to troubleshoot this issue?

    • When Amazon Prime Video is not working despite having a strong internet connection, there are several steps you can take to troubleshoot the issue. First, ensure that your device and the Amazon Prime Video app are updated to the latest versions. Outdated software can lead to various Amazon Prime Video problems. You can check for any pending updates in your device’s app store.

      Next, clear the cache and data of the Amazon Prime Video app. On Android devices, you can do this by going to Settings > Apps > Amazon Prime Video > Storage > Clear Cache and Clear Data. For iOS devices, since there is no direct option to clear the cache, it is recommended to uninstall and then reinstall the app.

      Additionally, network issues can occur even if you have a strong connection. Restarting your modem and router can refresh your internet connection and potentially resolve any underlying connectivity issues. If Prime Video is still not working, check Amazon’s service status page to see if there is a temporary server outage affecting your region.

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